Terms of Service & Privacy Notice

1. What we are

Regional Survey Portal ("we," "us," "the Service") is a private records-retrieval service. We are not affiliated with, endorsed by, or operated by any federal, state, county, or municipal government agency. The records we retrieve are public documents available directly from county recorder, clerk, and assessor offices. Our $99 service fee covers the labor of retrieval, formatting, expedited delivery, and customer support — not the records themselves, which remain freely available from the originating government office.

2. Service scope

Included:

• Retrieval of existing recorded boundary surveys
• Subdivision plat maps
• Parcel maps and assessor's records
• Previously recorded ALTA surveys

NOT included:

• New surveys (requires a licensed surveyor in your state)
• Property corner stakes or field markings
• Title reports, deeds, ownership history, or chain-of-title research
• Engineering drawings, construction stakes, or grading plans

3. Authorization, capture, and refunds

When you place an order, we use Stripe to place a $99 authorization hold on your card. This is not a charge. No money is transferred from your account at the time of authorization.

The hold is converted to a charge ("captured") only after we successfully email you the retrieved document. If we cannot retrieve a recorded survey for your parcel — because no survey has been filed, or because the county office is unreachable, or because we exceed our 2-hour service window — the hold is released and you are not charged.

Once a hold is released, the pending authorization typically clears from your statement within 3–5 business days, depending on your bank.

For completed deliveries, refunds may be requested within 7 days by emailing support@regionalsurveyportal.org. Once the document has been delivered, refund decisions are at our reasonable discretion (e.g., if we delivered the wrong document, or a document that materially differs from what the county provided).

4. Service window & delivery

Our standard delivery window is up to 2 hours during business hours (8 AM – 6 PM Pacific, Monday through Friday, excluding US federal holidays). Orders placed outside business hours are typically fulfilled the next business morning.

If we cannot complete delivery within the service window, the authorization hold is automatically released and you are not charged.

5. Direct (free) access to the same records

The records we retrieve are public. You may obtain them directly, free of any service fee, from the originating county office. Some counties offer online portals; others require a written request, in-person visit, or per-page copying fee.

You are not required to use our Service to obtain these records. We exist to expedite the process for customers who would rather pay for speed than navigate county systems themselves.

6. Privacy

What we collect: The property address you submit, the email you provide for delivery, and the payment processing data Stripe needs to complete the transaction. We do not store your card number, CVV, or full bank details — Stripe handles that under PCI-DSS.

How we use it: Solely to fulfill your request and to send transactional emails about your order. We do not sell, rent, or share your information with third parties for marketing purposes.

How long we keep it: Order records are retained for 7 years for tax and accounting purposes. You may request deletion of your contact data (subject to tax retention requirements for the order record itself) at any time by emailing support.

California residents (CCPA): You have the right to request access to, correction of, or deletion of your personal information. Contact support to exercise these rights.

7. Limitations of liability

The Service is provided "as is." The documents we deliver are copies of public records as filed with the county. We do not warrant the accuracy, completeness, or current legal validity of any record — those are matters between you and the issuing county or a qualified professional (licensed surveyor, title company, real estate attorney).

Our maximum aggregate liability for any claim arising from your use of the Service is the amount you paid us in the 12 months preceding the claim.

8. Contact

Regional Survey Portal LLC
Email: support@regionalsurveyportal.org